Account Director

VML · Detroit, Michigan, United States

  • Senior
  • Full-time
  • Posted 2026-08-24
  • Confirmed live on 25 September 2026

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Job description

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

Role Summary

WPP Enterprise Solutions is seeking an Account Director to support the Ford Pro digital experience program, a dedicated workstream focused on the ongoing evolution, optimization, and strategic development of Ford Pro's web presence. This role sits within the broader Ford Pro Digital Experience & Support engagement and will work closely with the Ford Pro Business Lead, Program Director, and cross-functional creative, strategy, experience, and technical teams to ensure day-to-day delivery runs smoothly and Ford Pro's business objectives are met.

This is a hands-on account director role for someone who thrives in a fast-paced, matrixed environment and can manage multiple concurrent workstreams — including ongoing web support, site optimization, and strategic planning — while maintaining strong client relationships and internal team coordination. The ideal candidate is detail-oriented, proactive, and comfortable moving between tactical execution and client-facing communication.

Reporting Note: This role will report into the Executive Director of Digital within WPP Enterprise Solutions for work on Ford and will be accountable to the Ford Pro WPP Enterprise Solutions Business Lead for day-to-day account priorities, deliverables, and client relationship management.

The Account Director will play a critical role in ensuring scope, timelines, budgets, and deliverables stay on track across all active Ford Pro workstreams.

What you’ll do:

Account & Project Coordination

• Support day-to-day management of the Ford Pro digital experience account, ensuring deliverables are tracked, timelines are met, and internal teams have what they need to execute.

• Coordinate across creative, strategy, UX/UI, technical, and analytics teams to keep workstreams moving and aligned to scope.

• Maintain clear visibility into active projects, priorities, and deadlines across the full scope of Ford Pro work.

• Help manage intake of new requests, ensuring they are appropriately scoped, prioritized, and routed to the right team members.

• Support the preparation of status reports, timelines, meeting agendas, and recaps for internal and client-facing meetings.

• Track deliverables against the agreed Scope & Workstreams, flagging risks, delays, or scope creep early.

Client Communication & Relationship Support

• Serve as a day-to-day point of contact for Ford Pro stakeholders on tactical questions, status updates, and deliverable coordination.

• Support the Ford Pro Business Lead and Program Director in preparing for client meetings, workshops, and strategic reviews.

• Build strong working relationships with Ford Pro marketing, digital, and web stakeholders to ensure smooth collaboration and responsiveness.

• Help ensure client questions, feedback, and requests are addressed promptly and routed to the appropriate internal owner.

Workstream Support: Ford Pro Web Support

• Support delivery across the core web support workstreams, including strategic and technical consulting, digital marketing support, UX/UI design, creative direction, and content production.

• Coordinate with Program Director, Experience Strategist, CRM Strategy Director, UX Strategy Director, and Creative Directors to ensure work is progressing against plan.

• Help manage site experience deliverables, campaign landing pages, content updates, and optimization initiatives.

• Track budgets and staffing allocations against the general Ford Pro web scope.

Workstream Support: Strategic Planning & Roadmap

• Support the Ford Pro Business Lead and Strategy Director in coordinating deliverables tied to Ford Pro's future-state strategic vision, roadmap development, and analytics/insights workstreams.

• Help organize and track outputs from discovery, strategic planning, and roadmap-related workstreams.

• Coordinate logistics for strategic sessions, workshops, and stakeholder interviews as needed.

• Support documentation, synthesis, and follow-up on strategic recommendations and decisions.

Financial & Operational Support

• Assist in tracking program budgets, staffing plans, and monthly resourcing

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