SaaS Order Management Operations & Transformation Lead (12-month contract)

Job description

Order Management Operations & Transformation Lead (12-month contract)

Scandit POLAND

Imagine the what. Build the how.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level.

Your opportunity

Scandit is looking for an Order Management Operations & Transformation Lead to join the Order to Cash team

This is a senior, hands-on individual contributor role combining ownership of complex SaaS bookings with responsibility for transforming and scaling the booking process. The role does not have direct people management responsibility, but will provide functional leadership, guidance, and mentoring across Order Management.

The position is suitable for an experienced SaaS Order Management specialist ready to step into a Lead role, as well as a Manager-level professional interested in a hands-on transformation and project role.

The role will lead booking process improvements, establish clear controls and operating standards, provide guidance on complex and non-standard deals, and drive automation across Order Management.

It will also act as a key operational bridge between Order Management and other Finance and Commercial functions, ensuring booking data is accurate, consistent, and supports downstream reporting and processes.

We are looking for someone with strong SaaS booking experience and hands-on Salesforce expertise who can combine operational knowledge with process transformation and systems thinking. Experience with NetSuite, automation, and AI tools is an advantage.

What You Will Do

Complex Deal Booking & Guidance

• Act as the senior escalation point for complex and non-standard SaaS bookings, including amendments, co-terms, upgrades, downsells, multi-year agreements, multi-element arrangements and other non-standard structures

• Review contractual terms and translate them into accurate booking requirements and system entries

• Partner with Deal Desk, Sales, Legal and Revenue to determine the appropriate booking treatment for complex or contested deals

• Ensure bookings accurately reflect contractual terms, subscription values and relevant commercial structures

• Build and maintain practical booking guidance and decision frameworks so complex scenarios are handled consistently

• Provide functional guidance and mentoring to colleagues on complex booking scenarios, policies and system requirements

• Provide hands-on booking support during month-end and quarter-end periods when required

Booking Process Transformation

• Own the transformation of the booking process end to end, redesigning workflows, standardising procedures and closing process and control gaps as the function scales

• Define and implement the target-state booking process, including controls, handoffs and approval points across Sales, Deal Desk and Finance

• Partner with Order to Cash and commercial stakeholders to improve policies and processes and ensure booking data supports downstream reporting and operational requirements

• Design and improve Salesforce workflows supporting the booking lifecycle

• Identify opportunities to simplify and automate booking activities and reduce manual data entry

• Lead the rollout of process changes, including documentation, testing, training, runbook updates and adoption

• Establish clear booking policies, decision frameworks and operating standards to improve consistency and scalability

Order Management Operations & Controls

• Oversee end-to-end order entry and validation across Salesforce and NetSuite, ensuring accuracy, completeness and compliance with booking policies

• Maintain and strengthen data integrity standards across CRM and ERP systems, proactively identifying and resolving data quality issues

• Ensure licence key provisioning is accurate and aligned with contractual terms

• Serve as a senior point of contact for order-related questions and escalations from Sales, Deal Desk and Finance

• Support month-end and quarter-end close, ensuring bookings are processed, reconciled and traceable on time

Automation & Continuous Improvement

• Lead and support automation initiatives across booking and Order Management processes, from problem identification and requirements definition through testing and implementation

• Partner with system and technology teams to translate operational requirements into scalable solutions

• Apply AI tools, including Claude or equivalent platforms, to improve order entry, data validation, process documentation and operational workflows

• Evaluate and test new tools and approaches that reduce manual effort and improve accuracy

• Ensure new processes and automation include appropriate controls and clear

Prepare for the interview

Nothing collected for this employer yet. The Blind 75 is what technical screens draw from; practise it here, with a coach, in Java or Python.

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