Marketplace Operations Manager

Job description

DESCRIPTION

quip is searching for a Marketplace Operations Manager to run and grow our marketplace business. In this role you'll own day-to-day performance across Amazon, TikTok Shop, and 3P marketplaces, and lead the operational launch of every new marketplace quip enters, building the playbook as you go.

You'll be quip's internal expert on every platform we sell on, the day-to-day partner to our Amazon and TikTok Shop agencies, and the link between marketplaces and our creative, marketing, DTC, operations, and CX teams. You'll bring hands-on experience in Amazon Seller Central or TikTok Shop Seller Center, comfortable moving between strategy and execution, and the organization to run several channels at once without dropping a thread.

This is an individual contributor role reporting to our Director, Marketplaces, with scope that grows as quip's marketplace footprint does.

This is a hybrid role based in our DUMBO, Brooklyn office two days per week.

Base Salary: $100k to $120k

This range represents anticipated base salary range for this position, in addition to competitive benefits and equity (as applicable). We carefully assess and consider several factors with each candidate, including location, role-related knowledge, experience and skills. Compensation may vary based on these considerations

RESPONSIBILITIES

Marketplace Operations

• Manage day-to-day execution across Amazon Seller Central, TikTok Shop Seller Center, and other 3P marketplaces, including listings management, promotions, account issue resolution, and other issues as they arise.

• Monitor Buy Box ownership and unauthorized sellers, maintain trackers, and escalate to legal or agency partners as needed.

• Collaborate with the Director of Marketplaces to plan and execute promotional strategy across marketplaces, including alignment with channel counterparts and agencies end-to-end.

• Maintain support files for marketplace operations including item catalog files, promotion calendars, project trackers, and more.

• Own communications with internal and external partners ensuring both are briefed on marketplace plans including innovation launches, promotional event executions, marketing plans, and more

• Serve as the escalation point for marketplace buyer messaging, with agency partners owning day-to-day responses.

Agency Partnership

• Serve as the day-to-day point of contact for quip's Amazon and TikTok Shop agencies.

• Brief agency on deliverables, review the output, and hold agency partners accountable to agreed deadlines and KPIs.

• Translate agency recommendations into decisions the Director and internal teams can act on.

• Facilitate execution of TikTok Shop and Amazon affiliate campaigns and programs with agency partners and social marketing counterparts.

New Marketplace Launches

• Lead the operational build-out of new marketplaces, covering cataloging, content, compliance, and ads setup.

• Act as project manager across internal teams, keeping creative, hardware PM, DTC, operations, and CX aligned to the launch timeline.

• Build repeatable playbooks and SOPs so each launch moves faster than the last.

Listing Quality & Content

• Audit and maintain product detail pages across every marketplace, including images, titles, copy, A+ Content, and parent-child variations

• Work with agencies for continuous catalog management including maintaining necessary files and trackers.

• Partner with agencies and internal teams on new launches, including item setup in Amazon Seller Central.

• Write and submit creative briefs for marketplace asset needs, working with internal creative through asset handoff and coordinating implementation with agency partners.

Inventory & Demand Signal

• Oversee the demand planning process by monitoring inventory health across marketplaces, providing demand input to agencies for file updates, flagging stockout risk early, and representing marketplaces in internal demand planning meetings.

• Partner with agencies and Operations on shipment planning so inventory levels support sales targets.

• Own the marketplace forecast for new item launches, aligning inputs with the Director and partnering with hardware PMs through launch.

Performance & Insights

• Own the read on marketplace performance across sales, ad spend and efficiency, conversion, content health, and inventory, and proactively flag risks and opportunities.

• Maintain internal performance reporting files and updates by integrating data from multiple sources on a weekly basis.

• Interrogate Amazon and TikTok Shop advertising performance across campaigns including Sponsored Products, Sponsored Brands, and Sponsored Display, and hold agency partners accountable to the plan.

• Monitor item-level ratings and reviews, analyze trends, and share findings with the broader team.

• Stay current on each platform's algorithm, policy, and best-practice changes, and translate them into action quickly.

REQUIREMENTS

• 3-5+ years in ecomme

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