Principal Product Manager, Agentic Experience

Mindbody · United States

  • Senior
  • Full-time
  • $180,000 – $242,000
  • Posted 2026-09-14
  • Confirmed live on 25 September 2026

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Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

The Opportunity

Mindbody is seeking a Principal Product Manager, Agentic Experience to define how AI transforms the way businesses use our industry-leading B2B software platform.

This role will own the vision, strategy, and execution for incorporating agentic workflows into Mindbody’s business experience. Your mandate spans both sides of the opportunity: envisioning an AI-first user experience that meaningfully improves how customers operate their businesses, and establishing the underlying platform capabilities that allow Mindbody teams to build reliable agentic workflows quickly, safely, and at scale.

This is not a role focused on adding isolated AI features or conversational interfaces to existing workflows. You will determine where agents can fundamentally simplify work, coordinate actions across the platform, and help customers achieve outcomes with less effort. You will also define the quality, evaluation, trust, and governance systems necessary to make non-deterministic products dependable in real business environments.

As a Principal Product Manager, you will operate as a senior individual contributor and organizational leader. You will level up Mindbody’s thinking about applied AI, align teams around a cohesive strategy, and create the platform and product patterns that shape one of the most important components of Mindbody’s next evolution.

The Role You’ll Play

Define Mindbody’s agentic product strategy

• Establish a compelling vision for an AI-first B2B user experience across Mindbody’s platform.

• Develop and own the product strategy and roadmap for agentic experiences and their enabling platform capabilities.

• Identify the workflows where agentic systems can create meaningful customer and business value—not merely add novelty or incremental convenience.

• Determine the appropriate interaction models for agents, including proactive assistance, workflow orchestration, recommendations, approvals, and autonomous actions.

• Translate rapidly evolving AI capabilities into durable product strategy grounded in customer needs, technical feasibility, economics, and risk.

• Define clear boundaries between deterministic software, AI-assisted experiences, and agent-led workflows.

Build trusted agentic experiences

• Lead the development of agentic workflows designed specifically for B2B users and their operational needs.

• Create experiences that make agent reasoning, proposed actions, uncertainty, and outcomes understandable to users.

• Define when agents should act autonomously, request approval, escalate to a person, or decline to act.

• Ensure agentic workflows respect permissions, business rules, data boundaries, and customer-specific context.

• Design for user trust and control through confirmation patterns, reversibility, auditability, and effective recovery from errors.

• Partner with Design and Research to establish reusable interaction patterns for AI-first experiences across Mindbody.

Establish the enabling AI platform

• Define the product requirements for a shared platform that enables teams to create, test, deploy, observe, and improve agentic workflows efficiently.

• Partner deeply with Engineering, Architecture, Data, Security, and Privacy to develop scalable capabilities for model access, orchestration, tool use, context management, permissions, observability, and governance.

• Establish reusable primitives and product patterns that accelerate delivery while maintaining consistent standards for quality and safety.

• Make thoughtful build, buy, and partner decisions in a fast-moving technology ecosystem.

• Define an adoption strategy that makes the platform valuable and practical for product and engineering teams across Mindbody.

• Balance experimentation with the architectural discipline required to support production-grade B2B software at scale.

Create rigorous evaluation and quality systems

• Define quality standards for non-deterministic products and establish how those standards will be measured.

• Build an evaluation strategy spanning offline evaluations, production monitoring, human review, experimentation, and customer feedback.

• Develop representative test sets an

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