Director, Technical Account Management

Healthie · NYC

  • Senior
  • Full-time
  • $180,000 – $210,000
  • Posted 2026-09-20
  • Confirmed live on 25 September 2026

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Job description

Our Mission

Healthie is an AI-Native, ONC Certified EHR for modern outpatient healthcare.

Healthie is proud to power clinically excellent healthcare for over 40,000 providers who deliver clinically excellent healthcare - longitudinal and collaboratively, with patient and provider experiences at the center. Both healthcare and technology are undergoing unparalleled industry innovation, and it’s incredible to see the momentum - from consumers, from providers, and from reimbursement for this type of healthcare - grow exponentially.

We provide the powerful infrastructure every care delivery organization needs. On the surface this includes EHR, Scheduling, Engagement, Billing, Data, and much more. Underneath the iceberg are thousands of configurations, settings, widgets, automations, and limitless capabilities because we are an API-first platform. Our fully brandable platform makes it easy for clinics and organizations of any size to scale and never reach a limit.

Today, over 3 billion API calls are made to Healthie every month, as thousands of organizations who work with more than 21 million patients in total, rely on Healthie to deliver clinically excellent healthcare in over 35 specialties, from behavioral healthcare to complex chronic care management and personalized medicine.

We believe in the power of technology to improve access to healthcare and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, and always share our product roadmap publicly- so customers can see what we’re building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. We know that building an ONC-Certified EHR is a lifetime’s body of work, and we are here to build for our customers forever.

Learn more at https://www.gethealthie.com/

About the role

We’re hiring a Director, Technical Account Management to build and lead Technical Account Management at Healthie.

Healthie powers some of the fastest-growing healthcare organizations in the country. Our largest customers are deeply technical: they build on our APIs, integrate Healthie into complex technology ecosystems, and rely on our infrastructure to deliver care at scale. With billions of API calls hitting Healthie every month, the technical partnership we provide these customers is critical to their ability to scale successfully.

You’ll define what that partnership looks like.

This is a player-coach role with significant ownership. Initially, you’ll work directly with a small number of our most strategic customers while building the operating model, technical success practices, tooling, and engagement model for TAM at Healthie. Over time, you’ll hire and develop a high-performing team of TAMs and scale the function across our Strategic customer base.

You’ll work closely with Customer Success, Implementation, Solutions Engineering, Support, Product, and Engineering, and regularly engage directly with customer CTOs, engineering leaders, product leaders, and technical teams.

TAM at Healthie owns the long-term technical health and strategy of our most important customers: developing a deep understanding of how they’ve built on Healthie, identifying technical risk before it becomes an incident, helping them architect for scale, and ensuring the right Healthie teams are working together against a coherent technical strategy.

You’ll have the opportunity to define what great Technical Account Management looks like at Healthie and build the team and systems to deliver it at scale.

At Healthie, we are AI-enabled and AI-accelerated in how we build. We are looking for team members who actively leverage AI-powered development tools, embrace automation, and help teams adopt modern, AI-assisted engineering practices to increase velocity and quality.

About you

• 8+ years of experience in customer-facing technical roles, such as Technical Account Management, Solutions Engineering, Customer Engineering, or technical Implementation, including experience leading or building a TAM or technical customer success function.

• You’ve supported complex enterprise customers on an API-first or highly extensible SaaS platform, where customers build meaningful parts of their products or operations on top of your technology.

• You have real technical depth. You’re comfortable reasoning through APIs and integrations, HTTP behavior, authentication and authorization, webhooks, data flows, logs, and system architecture. You don’t need to be a software engineer, but engineers should view you as a credible technical partner.

• You’re an excellent technic

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