Manager, Collections & Recovery

Job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you’ll Do:

Brex extends credit to businesses, and Collections helps customers resolve past-due balances while managing credit losses and preserving customer relationships wherever possible. The team manages accounts from failed payments and early delinquency through payment plans, workouts, charge-off, and legal recovery.

Our portfolio consists of unsecured business credit, requiring sound commercial judgment and an understanding of business customers. Collections activity is managed primarily in-house, supported by technology and external partners for scaled outreach and specialized recovery needs. The team owns customer outreach, negotiation, and account-level decisions within established guidelines, partnering with Legal when legal issues arise.

We’re hiring a manager to lead the day-to-day execution and performance of our Collections team. You’ll own coaching, performance management, operational delivery, and customer escalations, while partnering with your leader to develop and implement collections strategy. Your mandate is to strengthen team capabilities and improve cure and recovery outcomes as the business grows.

• People leadership and team performance. Hire, coach, and develop a high-performing collections team. Set clear expectations for results, productivity, quality, and customer treatment; address performance gaps; and prepare team members to manage increasingly complex and higher-balance accounts.

• Early-stage delinquency. Lead the team’s response to failed automatic payments, ACH returns, and past-due balances. Manage daily outreach and queue priorities, and partner with your leader to refine contact cadence, channel mix, and segmentation so accounts receive timely, appropriate treatment.

• Late-stage delinquency and workouts. Lead the team’s management of later-stage delinquent accounts, including payment plans, promise-to-pay follow-up, and proposed term modifications or settlements. Ensure arrangements follow established approval limits, assess customers’ ability and willingness to pay, and escalate recommendations for further recovery action when appropriate.

• Account actions. Identify and recommend appropriate account actions, including credit limit reductions, spend freezes, card suspensions, and account closures. Coordinate with Risk and Account Servicing to execute approved decisions in line with established policies, and ensure timely documentation and customer communication.

• High-balance credit provisioning support. Provide timely, evidence-based assessments of high-balance delinquent accounts to support Risk and Finance’s provisioning decisions. Summarize collection activity, customer engagement, payment commitments, and recovery prospects, clearly identifying uncertainties and changes that may affect expected outcomes.

• Legal recovery coordination. Coordinate account referrals, documentation, and follow-up with Legal and outside counsel on demand letters, litigation, and enforcement activity. Recognize and promptly escalate bankruptcy notices, proofs of claim, preference demands, and other time-sensitive legal matters. Ensure the team follows Legal’s guidance on account handling and recovery activity.

• Performance management and portfolio reporting. Monitor team and portfolio performance across 31+ days past due, cure rate, loss rate, and quality, supported by measures such as roll rates, contact rates, kept promises, and collection

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