Assistant Store Manager

Tecovas · Detroit, MI

  • Junior
  • Full-time
  • Posted 2026-09-21
  • Confirmed live on 25 September 2026

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Job description

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Responsibilities will include:

CUSTOMER EXPERIENCE

• Cultivates an environment of genuine customer connection

• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values

• Facilitates an energized pace, positive service environment and team development

• Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience

• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer

LEADERSHIP & TEAM MANAGEMENT

• Supports the Store Manager in recruiting, hiring, and retaining top talent

• Supports the Store Manager in creating and maintaining a succession strategy

• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.

• Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager

TRAINING & DEVELOPMENT

• Deliver world-class, in-person training (in conjunction with e-learning) to all new team members

• Ensure timely completion of new hire training paths

• Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress

• Suggest improvements or new programs related to retail training

• Ensure the compliance of all training activities with established policies and best practices

• Work closely with store leadership to prepare, plan, schedule, and execute new hire training

• Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services

• Attend regular training meetings to ensure understanding of necessary information

VISUAL MERCHANDISING

• Productive planning, presetting, and on-time execution of visual directives

• Submit store photos as requested and complete feedback given by HQ

• Participate in visual training calls with HQ partners to support new product launches

• Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed

• Support store presentation through sell through and markdown cycles

• Maintain in-store marketing elements and accurate presentation of store collateral

• Work with store manager to ensure schedule is reflective of visual set times for product launches

• Partner with store leaders for new hire visual training

• Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props

BUSINESS OPERATIONS

• Upholds and ensures compliance with shipments, transfers and restock standards

• Adheres to and develops awareness around internal and external Loss Prevention procedures

• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards

• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications:

• 3+ years Retail Management experience

• Exceptional leadership, selling, and customer service skills

• Strong merchant skills and a history of delivering financial results

• Proven record of hiring and developing great talent

• Experienced in coaching, counseling & conflict resolution

• Independent, proactive, results-driven work ethic

• Utmost character, honesty, and transparency

Requirements:

• High School Diploma required (College Degree preferred)

• Must be at least 18 years of age or older

• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.

• Ability to deliver excellent customer service while implementing loss prevention practices

• Able to lift up to 30lbs regularly and perform store maintenance tasks

• Must be able to reliably commute to and from the work location

• Must be available to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Full Time Benefits:

• Competitive salary

• We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents

• Free Boots!

• Generous employee discounts!

The hourly rate for this position is $25 - $28. The actual compensation will be based on factor

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