Consolidation Consultant

Job description

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.

About Your Role

Within our Customer Experience (CX) organization, we are looking for technically savvy individuals that want to help carry out the CX mission of enabling our healthcare customers to maximize the value of QGenda. Individuals that have a thirst for knowledge, a natural curiosity and desire to identify root causes of strange problems but find the most effective solutions to meet the customer’s need are who we are looking for!

As a consultant on the Consolidation team, you will be the technical advisor throughout a customer’s consolidation process. You will act as both a QGenda product expert as well as a consolidation process expert to ensure the customer’s transition from one instance to another is as efficient and accurate as possible. With your expertise, you will be able to help ensure their data is fully transitioned over with an additional emphasis on helping confirm their setup is as standardized and optimized as needed. You will work with the Consolidation team, as well as every other team within QGenda, from Sales and Product Engineering, to Implementation and Customer Support.

How You’ll Make an Impact

As a critical member of the Customer Experience Team, you will serve as a trusted technical advisor that helps to ensure all QGenda data is successfully migrated over from one instance to another. This includes leading the customer through the appropriate milestones and supporting the customer with any merge day (i.e go live of consolidation) and immediate post-merge day support needed to ensure a successful consolidation. You will partner closely with the Consolidation PM and SA as well as any other Project Managers, SAs and technical resources associated with your projects.

• Lead milestone calls and effectively communicate with the customer throughout each step of their consolidation

• Ensure all of the customer’s data is successfully transferred during the consolidation via a combination of automated processes and manual efforts with an emphasis on attention to detail

• Continue to develop deep and specialized technical knowledge of the QGenda platform by owning projects of increasing complexity and receiving regular supervisory feedback

• Own many moderate-complexity consolidations with little to no supervision

• Consistently evaluate and refine consolidation processes and how TS as well as automation can be leveraged

• Provide technical support and respond to escalated support tickets for assigned customers, especially surrounding merge day and post-merge day support

• Participate in ongoing planning, implementation, and optimization of automated workflows to drive scalable consolidation activities and customer support

• Build and maintain essential technical knowledge of QGenda, becoming a source of knowledge and expert on new product features with the availability to train internally and externally on those features

• Provide effective feedback to colleagues and their respective supervisors regarding project work and other assigned duties

• Work with Consolidation team members to contribute to the development of consolidation concepts, standards, and techniques

• Collaborate with SAs, PMs, CSMs, QGenda Support, Product Liaison, and other teams to assist with technical issues raised by customers

• Adhere to existing best practices and offer input on establishing new or updating existing best practices.

• Adhere to all company policies, QGenda workflows, and time-entry requirements.

Who You Are

• Communicate technical information effectively to ensure understanding by non-technical audiences

• Proactively identify and solve problems and then build sustainable solutions to prevent recurrence

• Manage a project, work to deadlines, and prioritize between competing demands

• Demonstrate personal drive to complete assigned action items and self-assign work as needed

• Exhibit peer leadership and positive influence on the wider team.

• Demonstrate detail-oriented and organized skill set

• Proficiency in Google GSuite Products (Documents, Sheets, Sli

Prepare for the interview

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