Services Consulting Specialist

FourKites · Chicago, IL or Remote, USA

  • Senior
  • Full-time
  • $120,000 – $140,000
  • Posted 2026-09-17
  • Confirmed live on 25 September 2026

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Job description

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As a Services Consulting Specialist (SCS), you will serve as the strategic bridge between our Sales and Professional Services teams — supporting prospects through scoping, risk assessment, and requirements gathering while ensuring a smooth, seamless handoff from Sales into Implementation. This is a full-cycle role spanning both net new business development and expansion within our existing customer base. You’ll partner closely with Sales and Customer Success to position high-value services that accelerate time-to-value and drive meaningful business outcomes for customers across the supply chain ecosystem.

Responsibilities

Pre-Sales & Prospect Engagement

• Partner with Sales and Customer Success to evaluate prospect feasibility and ensure customers can be successfully implemented within FourKites’ delivery model

• Lead prospect and customer design sessions to map current-state operations and define a clear solution path with FourKites

• Engage with high-value, complex prospects to facilitate workshops that identify solution gaps, operational complexities, and a viable path forward

• Support Sales on RFP responses related to implementation and operations activities

• Provide strategic guidance on pilot programs during the pre-sales cycle

• Review and enforce BRD completeness standards before SCS engagement begins; define and publish minimum intake requirements to Sales and Pre-Sales (Solution Advisors.)

Scoping & Commercial Support

• Review and approve Rough Order of Magnitude (ROM) outputs for highly complex delivery models

• Own the review and finalization of the Solution Scoping Document (SSD), which drives prospect and customer conversations to confirm final project scope

• Design and facilitate cross-modal business process design sessions; build methodology that progressively transfers facilitation capability from SCS to Implementation Managers.

• Build and maintain standard scoping questionnaires, and create RACI matrices covering roles and responsibilities from qualification through contract.

• Support Sales, Customer Success, and Implementation teams with Fixed Fee service offerings — including estimated timelines, sample project plans, and hours estimates scoped to each prospect’s requirements

• Provide the legal team with all scope inputs required for Statement of Work (SOW) creation

• Own all redline reviews and responses specific to the SOW

Risk & Opportunity Management

• Identify and flag implementation risk with pipeline opportunities - including ARR-to-complexity mismatches and unrealistic timeline commitments - and escalate appropriately via Deal Desk Reviews

• Partner with Sales and Product on new service offerings and strategic partnerships

• Serve as the implementation team's authority on PS fee requirements and scope commitments; maintain appropriate commercial terms under Sales pressure for concessions, with a defined escalation path to PS leadership when alignment cannot be reached

Enablement & Best Practices

• Lead ongoing training sessions with the Sales organization to elevate Professional Services as a value-add and competitive differentiator

• Partner with the Solution Advisor (SA) team to deliver best practice training on implementation methodology and prospect scoping

• Define, communicate, and enforce the SCS engagement model - including minimum thresholds for assignment, scope boundaries between SCS, SA, and AE, and the process for managing out-of-scope requests routed incorrectly to the SCS team

Documentation & Reporting

• Own the creation, maintenance, and ongoing updates of all internal and external SCS collateral

• Own the creation, maintenance, and ongoing updates of all internal SCS reporting

Requirements

• 5+ years of experience in an Implementation or Services Sales support role preferably within a SaaS software organization

• 7+ years of customer-facing experience, including a portion with enterprise-level clients, in the supply chain space

• Experience assessing data readiness across multi-modal supply chain environments and diagnosing integration gaps prior to implementation

• Ability to operate with agility in a fast-paced environment, managing and prioritizing multiple tasks simultaneously

• Strong analytical skills with the ability to identify root causes and develop effective solutions

• Proven ability to build and foster cross-functional relationships that drive consistent messaging throughout the sales cycle

• Deep knowledge of the FourKites Implementation Methodology and the full FourKites product suite

Preferred Qualifications

• Bachelor’s

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