Engineering Manager - Consumer Product (Event)

Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is hiring an Engineering Manager to lead the team responsible for the performer landing and event selection experiences used by millions of fans across web and mobile. This is a technical and commercial leadership role for someone who can turn customer insight and data into measurable business results, move quickly through ambiguity, and build a high-performing engineering team. You’ll own the quality and execution of highly visible consumer experiences while raising the bar across product thinking, experimentation, technical judgment, and talent.

Location: Hybrid (3 days in office/2 days remote) – New York City, NY

About the Team:

The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day.

Within CX, the Events team owns the critical moment when a fan moves from exploring performers, teams, and tournaments to selecting the right event. This is where curiosity becomes purchase intent. The team combines customer insight, thoughtful design, resilient engineering, ranking and personalization, and rapid experimentation to make event selection fast, relevant, and trustworthy—ultimately helping more fans find and attend the live experiences they love.

Why This Role Matters:You’ll lead one of StubHub’s most visible and commercially important consumer surfaces, serving as a major entry point for paid search, organic discovery, and other high-intent traffic. The product and technical decisions your team makes directly influence conversion, engagement, retention, and Gross Merchandise Sales by determining how effectively fans move from discovery toward purchase. This is a high-visibility role with end-to-end ownership, close partnership across Product, Design, and Data, and a direct connection between engineering decisions and business performance.

What You’ll Do:

• Drive measurable commercial impact: Identify high-leverage customer problems, define clear success metrics, and connect engineering investments to improvements in conversion, engagement, retention, and GMS.

• Lead through experimentation: Partner with Product, Design, and Data to form hypotheses, deliver focused experiments, evaluate results rigorously, and use what you learn to launch, revise, or stop investments.

• Create clarity and execute quickly: Turn ambiguous customer and business problems into focused plans, make sound decisions with incomplete information, remove blockers, and ensure commitments are delivered with urgency and quality.

• Raise the bar on talent density: Hire exceptional engineers, establish clear expectations, coach performance directly, develop senior technical leaders, and make timely, principled decisions when performance does not meet the bar.

• Own technical quality: Remain deeply engaged in system-design and code-review discussions, challenge architectural decisions, and guide tradeoffs across scalability, reliability, performance, security, and long-term maintainability.

• Apply AI thoughtfully: Identify practical opportunities to use AI in customer experiences and engineering workflows while establishing appropriate evaluation methods, quality thresholds, and safeguards.

• Partner across the business: Work as a true counterpart to Product, Design, Data, Marketing, and other engineering teams—bringing customer, commercial, and technical judgment to roadmap decisions rather than simply executing predefined requirements.

What Success Looks Like:

• Measurable improvements in customer and commercial outcomes, including conversion, engagement, relevance, performance, reliability, and GMS.

• A consistent experimentation cadence that produces clear decisions and demonstrable customer learning.

• Fast, predictable delivery of high-quality initiatives tied to company objectives, including in situations where requirements or dependencies are initially unclear.

• Stronger system health and engineering quality, reflected in areas such as latency, availability, incident reduction, maintainability, and development velocity.

• A high-performing team with clear expectations, strong accountability, active coaching, growing technical leadership,

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